Help and resources for chiropractor complaints and standards in Klang Valley
If you are choosing a chiropractor in Klang Valley or have a problem with a clinic visit, it helps to know which bodies actually oversee the profession and which ones handle consumer disputes. Below is a short, sourced list of the regulatory, professional and consumer protection organisations that come up in connection with chiropractic care in Malaysia. Each entry notes what the organisation actually does, so you can work out which one is relevant to your situation.
Government & regulatory
This is general information, not professional advice. Consult a qualified professional about your situation.
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Traditional and Complementary Medicine Council (T&CM Council), Ministry of Health Malaysia
This is the statutory regulator that chiropractors must register with to legally practice in Malaysia, since chiropractic is a recognised T&CM practice area. Consumers can use it to verify a practitioner's registration status and can report registered practitioners to the Council if issues arise.
Visit website → Traditional and Complementary Medicine Council, Ministry of Health Malaysia, Block E, Jalan Cenderasari, 50590 Kuala Lumpur -
Ministry of Domestic Trade and Cost of Living (KPDN)
KPDN is the government ministry responsible for consumer protection policy and enforcement in Malaysia. It operates the Tribunal for Consumer Claims, receives consumer complaints, and acts as secretariat to the National Consumer Advisory Council.
Visit website → Phone: 1-800-886-800 Level 11, No. 13 Persiaran Perdana, Precint 2, Federal Government Administrative Centre, 62623 Putrajaya, Malaysia
Industry & professional associations
This is general information, not professional advice. Consult a qualified professional about your situation.
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Association of Chiropractic Malaysia (ACM) / Persatuan Kiropraktik Malaysia
ACM is the national professional body for chiropractors in Malaysia, established in 2013 and a member of the World Federation of Chiropractic and the Federation of Complementary and Natural Medical Associations Malaysia. It promotes chiropractic practice standards that protect the public and the profession's reputation, and can be contacted for information on member chiropractors or professional standards.
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Federation of Complementary & Natural Medical Associations Malaysia (FCNMAM)
FCNMAM is a federation of complementary medicine associations, including the chiropractic association, and serves as another reference point for consumers wanting background on how the chiropractic profession is organised in Malaysia.
Consumer protection
This is general information only. Follow each body's official guidance for your situation.
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Tribunal Tuntutan Pengguna Malaysia (Tribunal for Consumer Claims, TTPM)
This government tribunal, set up under the Consumer Protection Act 1999 and run under the Ministry of Domestic Trade, Co-operatives and Consumerism, lets consumers file claims against service providers such as a chiropractic clinic in a simple, low-cost and fast way. Note it does not cover disputes over professional services regulated by other written laws, or claims involving personal injury or death.
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